Client Care
Do not miss a single customer call!
The Inspector Resource Center provides a way for single member inspection businesses and multi-inspector firms to capture 100% of their sales opportunities by offering in-bound call support during days, evenings, and weekends. Instead of sending customers to voicemail, calls are redirected to a team of specially trained representatives who know the business, know how to communicate effectively, and have the skills and experience to close a sale.
I am an inspector with 18 years’ experience. I began my inspection journey in 2006. For the first 15 years of my career, I managed my own call volume. I answered every call whether it was a customer or an agent. I returned every call. I resolved every client concern directly. I have also trained our experienced team of customer service professionals. Whether you are looking for overflow scheduling or you would like us to work full-time, we are here seven days a week to support your business. At IRC, your customers’ average wait time will be less than a minute!
Response Timelines
We offer the ability to schedule directly into your existing scheduling software/platform instead of having to integrate with our system. We will answer your calls 7 days a week to book your appointments, make necessary changes to your inspections, gain access to your inspections, send you messages live via SMS, and many other innovative services for your business. You will not have to worry about missing another opportunity! We offer competitive pricing, along with outstanding service.
Strategic Partner
IRC acts as a true extension of your home inspection business – a strategic partner providing the highest quality, personalized office support and collaboration to drive your business success. Some services include:
- Selling and booking inspections
- Upselling and add-ons
- Strategic partnering
- Full order processing and coordination
- Customer Satisfaction
- Customer Retention
At IRC our goal is for every customer to receive a 5-star call experience
Risk-Free Trial
Try IRC for 30 Days! Our Risk-Free Trial gives you the opportunity to try our service at no risk to you! We’re so sure you’ll love our service, if you try it for 30 days and decide it’s not a good fit, we’ll throw out your bill! 98% of new customers continue beyond their risk-free trial period.
How To Apply To This Program?
Our Report Writing comments library assists real estate inspectors in writing clear and concise reports. Our Call Management function manages all of your call inbound calls and services your client. Our inspector ride-a-long program offers the opportunity to have one of our experienced inspectors shadow you as you conduct an actual inspection. Our Inspector Shadow Program offers a unique opportunity for young inspectors to gain first-hand experience and knowledge through job shadowing. Our Inspector Sponsorship Program offers on-the-job training and satisfies TREC inspector requirements. Our Report Writing Assistance Program is designed to support real estate inspectors in producing high-quality, comprehensive reports.